Shipping policy

Last updated: July 29, 2026

Everything below applies to orders placed on bestgoodybag.net. We ship from the United States.

How long it takes

There are two separate clocks, and it helps to keep them apart:

  • Processing time — 1 to 2 business days. This is us picking your bundles, checking every pouch, and handing the box to the carrier. Weekends and US public holidays do not count.
  • Transit time. This is the carrier moving the box to your door.

For addresses within the United States, most orders arrive within 3 to 5 business days of the day you order, processing included. You will get a shipping confirmation email with tracking as soon as the label is scanned.

Ordering for a party with a fixed date

Please order at least 7 days before the party. Carriers occasionally run late in ways nobody can predict, and a goody bag that arrives the day after the party is worth nothing to you. A week of buffer costs you nothing and removes almost all of that risk. If your party is sooner than that, send us a note through the contact form before you order and we will tell you honestly whether it can make it.

Shipping rates

  • Free standard shipping on all orders over $75, shipped within the United States.
  • For orders under $75, the shipping cost is calculated at checkout based on the weight of your order and where it is going. You will always see the exact amount before you pay — nothing is added afterwards.

International orders

We ship internationally. Rates for international destinations are quoted live at checkout by the carrier (USPS or DHL Express, depending on the destination), and transit times vary by country and by customs.

Duties, import taxes, and customs clearance fees are not included in the amount you pay us and are the responsibility of the recipient. Your country's customs office sets them, we cannot calculate or prepay them, and they are collected from you separately — usually by the carrier before delivery. These charges are not refundable by us, and a refused package that is returned to us because unpaid duties were declined will be refunded less the shipping we paid in both directions.

Wrong or incomplete addresses

Please double-check your shipping address before you pay. If a package cannot be delivered because the address was incorrect or incomplete and it comes back to us, we will happily resend it, but you will be responsible for the cost of reshipping.

If you notice a mistake, contact us immediately. As long as the order has not shipped yet, we will correct the address for free — see our Refund Policy for what we can and cannot change after an order leaves.

Packages that do not arrive

If tracking says delivered but you do not have the box, please try these first — they resolve the large majority of cases:

  1. Check the delivery confirmation photo in your tracking, if the carrier left one.
  2. Look around the property — porches, side doors, garages, and behind planters.
  3. Ask neighbours, and check with your building manager or mailroom.

If it still has not turned up, contact us within 7 days of the delivery scan and we will open a claim with the carrier and work it through with you. If a package is genuinely lost in transit — no delivery scan at all — tell us as soon as you are worried and we will replace it or refund it under our Proud to Give Guarantee.

Busy seasons

Birthday season and the winter holidays can push our processing time past the usual 1 to 2 business days. When that happens we say so in the announcement bar at the top of every page before you order, so you are never guessing.

Questions

Ask us anything about shipping before you order — including whether a specific date is realistic.

JoyBundle
134 Prospect Hill
Nashville, TN 37205
United States
wangyuontheway@gmail.com