Refund policy

Last updated: July 29, 2026

We are two moms who started JoyBundle because we were tired of handing out goody bags we did not feel good about. That is the whole point of this business, so if a bundle does not live up to it, we make it right. This policy explains exactly how.

Our 100% Proud to Give Guarantee

If you do not feel 100% proud to hand out your JoyBundle goody bags, contact us within 30 days of the day your order is delivered and choose either:

  • a full refund of what you paid, including the original shipping charge, or
  • a free replacement bundle sent out at no cost to you.

No questions, no hoops to jump through. We use the delivery date rather than the order date because most parties happen after the box arrives, and we want you to be able to open a pouch, look inside, and decide.

You do not need to ship anything back

Goody bags get opened, sorted, and handed out, so asking you to repack and return them would be pointless. Keep the bundle, or pass it along to a classroom, library, or shelter that can use it. If we ask you to send something back so we can investigate a quality or safety problem, we will email you a prepaid return label first — you will never pay return shipping on our request.

How to start a refund or replacement

  1. Send us a note through our contact form, or email wangyuontheway@gmail.com.
  2. Include your order number and tell us whether you would prefer a refund or a replacement.
  3. We reply within 1 business day, Monday through Friday.

Photos help but are not required. You do not need to explain your reasons.

When the money reaches you

Approved refunds go back to your original payment method. We submit the refund as soon as we approve it, usually the same business day. From there it takes 3 to 10 business days to appear on your statement, depending on your bank or card issuer — that part is out of our hands. We will always refund the original shipping charge along with the price of the goods.

Damaged, incomplete, or wrong orders

If your box arrives damaged, a pouch is missing an item, or you received the wrong theme or pack size, tell us right away and send a photo if you can. We will ship a corrected bundle or refund you in full, whichever you prefer. This does not count against the Proud to Give Guarantee — a mistake on our side is our problem to fix, not one of your chances to use.

Changing or cancelling an order

We pack and ship quickly — most orders leave our hands within 1 to 2 business days — so please contact us as soon as possible.

  • Before your order ships: we can change the pack size, the theme, or the shipping address, or cancel the order for a full refund, at no charge.
  • After your order ships: we can no longer stop the package, but the Proud to Give Guarantee above still applies, so you are not stuck with it.

Address corrections are much cheaper to fix before a package is in transit. See our Shipping Policy for what happens when a package is returned to us because of an incorrect address.

A few limits

  • Gift cards are not refundable.
  • Bulk and custom orders — class parties, corporate gifting, or anything we quote separately — are covered by the terms we agree in writing with you at the time of the order, which we will always send you before you pay.
  • The Proud to Give Guarantee is intended to be used once per order. We reserve the right to decline a refund or replacement where a customer is clearly abusing it, for example by repeatedly claiming refunds across many orders while keeping the goods every time.

Your legal rights

Everything above is offered in addition to the rights you already have under applicable consumer protection law, including the law of your state. Nothing in this policy limits or replaces those rights.

Questions

If anything here is unclear, ask us before you buy — we would much rather answer a question than have you guess.

JoyBundle
134 Prospect Hill
Nashville, TN 37205
United States
wangyuontheway@gmail.com